do you accept returns?

Returns of unworn items in their original condition and packaging are accepted within 14 days of the delivery arrival date. Because of the handmade nature of our products, returns outside of this time frame cannot be accepted. Approved refunds will be processed to the original payment method.

Customers are responsible for return shipping fees. Please email hello@shoprayonline.com for a return authorization # (RA#) prior to shipping.

when will my order ship?

All pieces are made by hand – with love. Please allow 1-8 business days for your order to ship. Promise it’ll be worth the wait!

care & cleaning?

Due to their handmade nature- each piece is both unique & delicate (this is what we love about them!). Recommendations to best care for your jewelry below:

Avoid wearing products in the shower, ocean, or pool and limit contact with perfumes and lotions.

Avoid banging your jewelry against table tops or any other hard surfaces.